01
Enter your number
Open the subscribe page and enter the mobile number you want the subscription billed to.
Pricing
Every Kivlo plan unlocks the same complete feed. Pick the operator that matches your mobile line.
Subscribe in under a minute
Three steps by SMS, all on your phone, with no card and nothing to install.
02
Get your keyword
The subscribe page shows you a keyword and a shortcode for your operator.
03
Send the keyword
Text that keyword to the shortcode shown, and the full Kivlo feed unlocks on that number.
Choose your plan
Same feed on every plan. Only the operator and billing period change.
MobiFone Users
VND 5.000
/ 1 day
Renews automatically until you cancel.
Subscribe NowVinaPhone Users
VND 5.000
/ 1 day
Renews automatically until you cancel.
Subscribe NowAll prices include applicable taxes and are charged to your mobile account. You can cancel at any time, and the instructions are further down this page.
How to cancel
Pick whichever channel matches your operator. It stops the renewal straight away.
MobiFone Users
Text HUY MBP to 9398 and your subscription is cancelled straight away.
VinaPhone Users
Text HUY DPL5 to 888 and your subscription is cancelled straight away.
Cancel by email
- Send it from the mobile number the subscription is registered to.
- Cancellation takes effect as soon as it is processed. There is no notice period.
- No app and no account login is needed to cancel.
01
Send the keyword
Text the opt-out keyword for your operator to the short code shown above.
02
Get confirmation
You receive an SMS confirming the subscription has been stopped. Keep it for your records.
03
Billing stops
No further charges are made. You keep access until the period you already paid for runs out.
Refund policy
What we refund, how long you have, and how to ask.
- Refunds can be requested within 30 days of the charge appearing on your mobile account.
- Send your request to customer care at help@kivlo-vn.com.
- Include the mobile number the subscription is billed to and the date of the charge you are querying.
- Charges billed in error, or after a cancellation was confirmed, are refunded in full.
- If the service was unavailable for a sustained period during a billing cycle, that cycle can be refunded.
- Requests received more than 30 days after the charge are reviewed case by case.
- Approved refunds are returned through your mobile operator, so the timing follows their processing schedule.
- Asking for a refund does not cancel the subscription. Send the cancellation separately using the steps above.
- We reply to every refund request, including the ones we cannot approve, with the reason for the decision.
Kivlo FAQs
Have questions about Kivlo? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.
What do I receive with my Kivlo subscription?
With your Kivlo subscription, you gain unrestricted access to a vast array of Kivlo content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to Kivlo?
You subscribed to Kivlo by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using Kivlo?
These subscriptions grant you unlimited access to all our Kivlo content and premium features during the active subscription period. Yes, Kivlo operates a subscription model (MobiFone: VND 5.000 daily, VinaPhone: VND 5.000 daily), please refer to our relevant pricing information.
What platforms does Kivlo support?
Kivlo is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the Kivlo platform or email us at help@kivlo-vn.com
How do I cancel my Kivlo subscription?
To cancel your subscription, you can do so by texting HUY MBP to 9398 (for MobiFone), HUY DPL5 to 888 (for VinaPhone), or by emailing our customer care team at help@kivlo-vn.com.